03 // DEVELOPER HELP CENTER
HELP & SUPPORT
Get developer assistance, verify top-up transactions, and report platform issues.
Submit Support Request
Response SLAs
-
CRITICAL (API Outage):
Response within 4 Hours. -
BILLING / TOP-UPS:
Manual approval within 24 Hours. -
GENERAL / BUGS:
Response within 48 Hours.
Report Checklist
To expedite resolution, please include the following items in your description:
- API Key Prefix (`dsk_live_****`)
- Target scrape URL
- HTTP Status Code or Error code
- Request ID (`req_...`)
- UTR Reference Number (for top-ups)